Position: Point of Sales System Specialist

Responsibilities:

• Along with the other members of the IT team, maintain and modify the master POS database containing members such as menu item definitions and prices, and POS devices and printers
• Document the configuration of master POS database
• Participate on and lead project teams for various IT systems improvement and refinement initiatives
• Support User Acceptance Testing
• Develop & Execute test plans
• Develop procedure documentation and training materials
• Train business users and provide post implementation support for all help desk administrators at partner companies.
• Manage “tier two” technical support calls from initiation to resolution, during business hours and on a rotation outside business hours.
• Own, document and continually refine the process for resolution of technical support issues from initiation through escalation and resolution.
• Administer remote help desk software
• Assist other members of the support team with diagnosis, review and resolution of customer issues.
• Log and track all issues
• Respond to operational management inquiries concerning systems operation
• Supervise new restaurant installations, and advise on technological opportunities and/or challenges
• Provide necessary POS reports to staff and management
• Interface with vendors to develop customizations to meet changing needs of organization.

Qualifications:

• Excellent communication skills and ability to train/coach people with little or no technical ability.
• Strong written documentation skills.
• Experience using/supporting Aloha POS Software including the CDM and Enterprise products
• Experience using/supporting XP and 2003 Operating Systems
• General knowledge of database concepts
• General knowledge of Windows Networking
• Experience using/supporting Microsoft Office Suite
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Knowledge of restaurant operations
• General financial knowledge, ability to read and interpret POS System reports
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Ability to work responsibly with or without direct supervision.
• Working knowledge of common operating systems and software applications.
• Salary 35-45k DOE

Responses: No phone inquiries.